Privacy Policy

Last Updated: September 2, 2026

Empire Porta respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit empireporta.com (the “Site”), request a quote, book a portable toilet rental, or otherwise interact with our services across New York.

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our Site.

a) Information You Provide

When you request a quote, book a rental, contact us, or communicate with our team, we may collect:

• Full name
• Business or company name (if applicable)
• Email address
• Phone number
• Delivery address, event location, or job site address
• Rental details (unit type, quantity, dates, project length)
• Billing and payment information (processed securely through third-party payment processors)
• Any other information you voluntarily provide in messages, forms, or phone calls

b) Information Collected Automatically

When you visit empireporta.com, we and our service providers may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages viewed, time spent, and referring website
• Date and time of visit
• Clickstream data and interaction patterns

This information is collected through cookies, tracking pixels, Google Tag Manager, Google Analytics, and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Provide, deliver, and service your portable toilet, restroom trailer, or handwashing station rental across New York
• Respond to quote requests, questions, and customer service inquiries
• Schedule delivery, maintenance visits, and pickups
• Process payments and manage rental agreements
• Send appointment reminders, service updates, and rental-related notifications
• Improve our Site, services, and customer experience
• Send occasional marketing communications (only where permitted by law and with the option to unsubscribe)
• Comply with legal obligations and enforce our Terms and Conditions
• Prevent fraud, abuse, or unauthorized activity on our Site

3. Cookies and Tracking Technologies

Empire Porta uses cookies and similar tracking tools to help our Site function properly and to understand how visitors use it.

Types of cookies we use:

• Essential cookies — required for the Site to operate (page navigation, forms, quote requests)
• Analytics cookies — help us understand traffic patterns and improve performance (e.g., Google Analytics)
• Marketing cookies — used to measure the effectiveness of ads and, where applicable, retarget visitors

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality, including the ability to submit quote requests.

4. How We Share Your Information

Empire Porta does not sell your personal information. We may share information only in these limited situations:

• Service providers — trusted third parties that help us operate our business (payment processors, dispatch software, CRM systems, email/SMS platforms, website hosting, analytics providers).
• Delivery and service partners — when needed to fulfill a rental at your job site, event, or venue in New York.
• Legal compliance — if required by law, subpoena, court order, or government request, or to protect the rights, property, or safety of Empire Porta, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers are required to handle your information consistent with this Privacy Policy and applicable law.

5. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Rental records and billing information may be retained for several years as required by applicable regulations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

You have rights over the personal information Empire Porta holds about you, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or outdated information
• The right to request deletion of your information (subject to legal, tax, and contractual retention requirements)
• The right to opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly
• The right to withdraw consent where processing is based on your consent

To exercise any of these rights, contact us using the details in Section 10 below. We will respond within a reasonable timeframe and will not discriminate against you for exercising your rights.

8. Third-Party Links

Our Site may contain links to external websites (such as Wikipedia, social media platforms, or partner sites). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external site you visit.

9. Children’s Privacy

Empire Porta’s services are intended for adults and businesses. We do not knowingly collect personal information from children under 13 years of age. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided information to us, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please reach out:

Empire Porta
123 Main Street
New York, NY 10001

📞 Phone: (332) 316-1255
📧 Email: info@empireporta.com
🌐 Website: empireporta.com

By using empireporta.com or requesting our portable sanitation services across New York, you acknowledge that you have read and understood this Privacy Policy.